Service Apps on Salesforce Platform
There are 3 types of ClickSoftware cloud solutions:
- Field Service Lightning – Native Salesforce solution that connects the entire service organization from call center to the field. Agents, dispatchers and mobile employees in the field are on a single, centralized platform, bringing a new level of transparency and efficiency to customer service. Service agents have a 360-degree view of the customer and can create a work order from any case. Mobile employees in the field now have access to the customer’s full service and purchasing history, empowering them to easily resolve any issue that may arise and possibly upsell the customer on another product.
- ShiftExpert App – ShiftExpert by ClickSoftware optimizes the planning, management and execution of your employees’ work shifts and timesheets across all departments. Incorporating rules, regulations, absences, demand and company policies to schedule shifts that maximize the efficiency of your staff.
- Workforce – ClickWorkforce, is an advanced scheduling and real-time mobility solution for salesforce users that is scalable to any size service business. The entire service team-is involved in the scheduling process from sales reps to field employees to call center agents. Inherently cloud based, this solution can be implemented easily and rapidly for immediate results
Read the latest press release on Salesforce and ClickSoftware Partnership here